RETURN REQUEST
Return procedure:
The buyer benefits from a period of 14 calendar days to withdraw from the contract concluded at a distance by purchasing products from the website www.tria-alfa.ro , without having to justify the withdrawal decision. The 14-day period begins to run from the day the Buyer or a third party, other than the carrier and indicated by the Buyer, takes physical possession of the products.
The Buyer will return the product/products with the identification elements intact (logo seals), together with the related accessories, in the condition in which they were received by the Buyer, together with the tax invoice, in any packaging to ensure the safe transport of the product/products ( without having to keep the original packaging).
(returning the jewelry without the jewelry box in which it was originally shipped or receiving the damaged/worn jewelry box, involves invoicing a cost of 25 lei/box to the customer) .
If the products reach the Seller incomplete or in a different state than the one in which they were sent by the Seller, as a result of the Buyer's negligence and without the requested documents, the products will not be received by the Seller.
The buyer is obliged to inform the professional about his decision to withdraw from the contract before the expiry of the withdrawal period. For this purpose, the Buyer can choose one of the following options:
a) to use the withdrawal form model provided below;
b) to make any other unequivocal statement in which he expresses his decision to withdraw from the contract, to the e-mail address office@tria-alfa.ro or
It is considered that the Buyer has exercised his right of withdrawal within the withdrawal period of 14 calendar days if the communication regarding the exercise of the right of withdrawal is sent by the Buyer before the expiration of this period, to the following addressee:
E-mail: office@tria-alfa.ro;
Address: Strada Drumul Intre Tarlale, no. 45A
Bucharest, sector 3. POSTAL CODE 032982
Phone: + 40 771 395 069
The Seller will reimburse all the amounts representing the value of the returned products, and which he received as payment from the Buyer, without undue delay and, in any case, not later than 14 days from the date on which he is informed of the withdrawal decision, using the method of payment - bank transfer to the Buyer's account.
If the product is returned in a condition in which it can no longer be sold as new, the Seller reserves the right to request a fee for returning it to its original state (if possible) or to cover the price difference resulting from selling the product as new second-hand or, at the customer's option, will resend the product to him, at his expense. This clause applies according to GEO 34/2014, in the case of purchasing products from this site using remote communication techniques, applying the definitions included in GEO 34/2014. The removal and eventual reattachment of the accompanying seal on the jewelry automatically assumes that the product has been worn , therefore it must be sanitized/reconditioned/repaired (if it will still be possible), subject to the refund conditions for the returned product(s) those mentioned above. The minimum reconditioning fee is 50 lei/product ( includes the cost of the seal and the resanitization/reconditioning of the earrings ), but it is calculated depending on the condition of the product upon return and the possible technical repair/reconditioning procedures necessary to restore it to its original condition at the time of delivery) .
Products that are made to order at the customer's request or clearly customized for him will not be returned , and are subject to GEO 34/2014. Art. 16: The consumer cannot unilaterally denounce the following types of contracts, with the exception of cases where the parties have agreed otherwise: c) contracts for the supply of products executed according to the consumer's specifications or distinctly personalized products, as well as those which, by nature cannot be returned or that can degrade or deteriorate quickly.
The buyer will have to bear the cost of returning the products in case of withdrawal. In the event that, when placing the order, the cost of transportation was offered free of charge by the Seller, in the case of the return of the ordered products, the respective shipping fee will be invoiced. This obligation is also valid in the event that the products, by their very nature, cannot normally be returned by post.
The return of the product is made by the buyer, through a fast courier company (FAN COURIER (021-9336)), to the address:
Street Drumul Intre Tarlale, no. 45A
Bucharest, sector 3. POSTAL CODE 032982
Phone: +40 771 395 069
Email: office@tria-alfa.ro
RETURN REQUEST:
** The request is sent by e-mail to the address office@tria-alfa.ro , the signature is not necessary.
I hereby inform you of my withdrawal from the contract in question
for the sale of the following products:
…………………………………………………………………………………….
order number / no. invoice ……………………. received on ……………………..
Buyer Name: ……………………………………………………………….
IBAN account and Buyer's bank : ............................................. ................................
Date: ……………………………….